Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at liliangonzalez9955@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at liliangonzalez9955@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at liliangonzalez9955@gmail.com.

Business Entity: ProclearLLC (Operating as BuyTechGadget) Website: www.buytechgadget.com Registered Address: 303 HAMPTON DR, SPOTSYLVANIA, VA 22551-8749

1. Eligibility for Return

Accepted Returns (within 30 days):

  • ✅ Defective or damaged items (must be verified via clear photo/video evidence)

  • ✅ Unopened products in original packaging

  • ✅ Wrong item shipped (our fulfillment error)

Non-Returnable Items:

  • 🚫 Opened software or accessories (cables, remote controls, etc.)

  • 🚫 Products damaged due to misuse or customer error

  • 🚫 Items clearly marked as "Final Sale"

2. Return Process by Platform

Shopify Orders

Steps:

  1. Email: liliangonzalez9955@gmail.com with your order number and supporting photos/video.

  2. If eligible, we will send a prepaid return label. Deadline: 30 days from delivery

TikTok Shop Orders

Steps:

  1. Initiate return in TikTok app under "Order Details."

  2. Return the item to: [Insert TikTok Return Address] Deadline: 30 days from delivery

Facebook / Instagram Shop

Steps:

  1. Message our official page or email with order number and issue details.

  2. We'll verify eligibility and provide return instructions or prepaid label. Deadline: 30 days from delivery

Google Merchant / YouTube Shopping

Steps:

  1. Email liliangonzalez9955@gmail.com with order details and issue proof.

  2. Return address and labels will be provided upon approval. Deadline: 30 days from delivery

X (Twitter)

Steps:

  1. DM us or email the support address above.

  2. Follow standard return approval and shipping procedure. Deadline: 30 days from delivery

3. Refund Rules

Condition Refund Type Fees Timeline
Defective or wrong item Full refund + return label None 3–5 business days
Unopened item Full refund Deduct original shipping* 5–7 business days
Opened (non-defective) Partial refund 15% restocking + original shipping* 7–10 business days

*Note: Free shipping promotions are non-refundable.

4. TikTok-Specific Return Requirements

  • Free Return Shipping for defective/wrong items (seller fault)

  • Prepaid Return Label sent via TikTok Return Center (within 48 hrs)

  • Product Condition: Must pass TikTok’s "Unopened/Unused" verification

5. How to Initiate Returns (All Platforms)

  • 📧 Email: liliangonzalez9955@gmail.com

  • 📞 Phone: +1 307-227-3316 (Ask for Jerry Holland)

  • ℹ️ Include:

    • Order Number

    • Photos/Videos of the issue

    • Screenshot of the order (TikTok/Shopify)

6. Important Disclaimers

  • Electronics Testing: All electronics (TV boxes, projectors) may be tested before issuing a refund.

  • Battery Returns: Products with lithium-ion batteries require special return shipping methods.

  • Refund Method: Refunded to original payment method (Shopify Balance or card).

  • Lost Return Packages: We are not liable until items are received at our warehouse.

7. Warranty Coverage

  • Eligible items may be covered under a 1-Year Limited Warranty.

  • Warranty is processed separately from returns. See: Warranty Terms

8. Why Our Policy Works

✅ TikTok Compliant

  • Free return shipping for seller errors (Requirement 5.3)

  • 30-day window (longer than TikTok's 14-day minimum)

  • Prepaid label integration

✅ Shopify Optimized

  • Restocking fees clearly outlined

  • Fraud prevention via video/photo proof

✅ Legal Compliance

  • Registered LLC entity stated clearly

  • Hazardous material notice for returns

  • Non-returnable clauses protect both parties